Refund policy

Returns

You may request a return within 30 days after receiving your order. To be eligible for a change-of-mind return, soap must be unopened, unused, and in its original packaging. Please provide your order number or proof of purchase.

To request a return, email makingitfromhere@gmail.com. Please contact us before sending anything back. If your return is accepted, we will provide the return address and instructions.

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping charges are not refundable for these returns, except where required by applicable law.

Opened or used soap

For hygiene reasons, we do not accept change-of-mind returns of opened or used soap. This does not affect your rights regarding damaged, incorrect, or defective products or any rights provided by applicable law.

Damaged, incorrect, or defective orders

Please inspect your order when it arrives. If an item is damaged, incorrect, or defective, contact us at makingitfromhere@gmail.com with your order number and a description of the issue. Photos, where possible, help us review the problem. We will work with you on an appropriate replacement or refund, including any return shipping needed to resolve the issue.

Exchanges

If you would like a different item, please contact us to arrange an eligible return, then place a separate order for the item you want.

Refunds

We will notify you after receiving and inspecting your return and let you know whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact makingitfromhere@gmail.com.

Your consumer rights

This policy does not limit any cancellation, return, refund, or other consumer rights you have under applicable law. Where legally required, those rights take precedence over this policy.